Terms and Conditions

Minimum dress requirements are as follows:

• Steel capped boots
• Long pants
• Long sleeved shirt

Australian High Risk Training will provide any other Personal Protective Equipment (PPE) such as hi-vis vests, hard hats, gloves, etc. Please keep jewellery to a minimum.

No valuables are to be brought to Australian High Risk Training premises. Australian High Risk Training cannot be held responsible for the loss or theft of valuable items.

Under WorkSafe Standards, participants must have basic numeracy and literacy skills to achieve a High-Risk Work Licence.

Participants must also have a high standard of understanding, reading and writing English.

Help with Numeracy and Literacy skills can be found on the following websites:

• Centrelink

At Australian High Risk Training there is a strict “no-tolerance” policy towards drugs and alcohol being consumed at or during training. This includes participants that attend training under the influence of drugs and/or alcohol. In accordance with our Drug and Alcohol Policy, we reserve the right to perform random breath testing any time participants are on site to verify the recent use of alcohol. If the participant refuses the breath test, we accept this as a POSITIVE result. This ensures all personnel working at our site remain safe while operating and directing heavy machinery. Any attendee abusing this policy will be removed from the training course and may result in cancellation of enrolment.

Due to the high-risk nature of our courses, it is a requirement that participants behave in a sensible and professional manner. Disrespectful or disruptive behavior during the class may result in a cancellation of enrolment. Mobile phone use during physical and practical activities is prohibited.

A minimum 50% deposit (up to a maximum of $1000.00) is required to secure a booking. The remaining balance will be due the morning of the course commencing. Fees can be paid via MasterCard, Visa, EFTPOS, EFT bank transfer or cash. This may be exempt where a company is using a purchase order and an invoice has been issued with specified payment terms.

Due to administration and stationary costs, any Statement of Attainments or card replacement requests will incur a $20.00 reissuance fee.

All courses subject to WorkSafe WA approval include their processing fee of $86.00 for a new licence or $43.00 for an addition to an existing licence. Temporary WorkSafe licences given upon completion will expire 60 days from issue date. You will need to have received your permanent licence from WorkSafe before the expiry date to continue conducting the High Risk Work Licence activities. If photos or identification are not provided at the time of the course this may result in the application being delayed or expiring as WorkSafe will not accept any incomplete application. If an application expires, the participant is required to re-sit the course, which will incur additional costs.

If the participant has paid fees in advance or an invoice has been issued, at least 5 days notice from the course commencing is required to obtain a full refund/credit. If less than 5 days notice is given the full fee will be charged unless extenuating circumstances have occurred, in which case the Director will make the decision whether to issue a refund or credit.

If participants would like to substitute the course reserved for an alternate date, 5 days notice must be given and no fee will be incurred. There are no fees involved to change the name of the participating attendant.

Please note refunds and schedule changes for on site training may differ to the above. Please see On-Site Training below for clarification.

Australian High Risk Training will offer a full refund for fees paid in advance where a scheduled course is cancelled or rescheduled to a date that is not suitable for the participant to attend.

Where a client/student fails to attend a scheduled course, they will be liable for the full course cost and there will be no offer to change the scheduled course date unless a medical certificate is provided.

No refunds are given for participants who do not obtain a qualification after the assessment. Depending on the reasons for the participant receiving a Not Yet Competent assessment, the participant may be offered a resit for a small fee.

Refunds will be given via EFT Bank Transfer to your nominated account. An alternate person may be substituted at any time at no extra cost. If an alternate person is to attend, notice must be given prior to the course commencing.

The term “days” is regarded as business days only

Australian High Risk Training is currently converting all records from paper to electronic. Once all paperwork has been converted we will no longer hold records in paper form.

Personal records can be accessed by contacting the office at Australian High Risk Training. We are happy to provide electronic copies of certificates for a small fee and assist in obtaining any information you may require regarding the progress and outcome of your participation in a course.

Replacement of High Risk Work Licences are processed through WorkSafe WA. They can be contacted on 1300 424 091 or by emailing wslicencing@commerce.wa.gov.au. Information about the replacement of lost, stolen or damaged cards can be found at WorkSafe WA. (search WorkSafe for “replace high risk licence” if page not found).

Australian High Risk Training offers on-site training to companies based outside of the Perth Metro Area. Certain requirements need to be met in accordance of WorkSafe before on-site training can occur. This includes, but is not limited to, classroom/training room, machinery, tools and other equipment etc. (to verify please call our training centre).

A day rate or cost per person will apply depending on the training to be performed. If the fee is charged per person, 8 participants will be charged for each course. The client is required to organise and pay for flights, accommodation, car hire and messing (if applicable). There will be an additional cost if flights are booked the day before training commences or the day after training is completed. An invoice will be sent at the time of booking providing your company has filled out and signed an Australian High Risk Training Credit Application. If this has not been received, we may request payment at the time of booking.

If inclement weather interrupts the course proceeding, the full fee will still apply for the training booked. This also applies if there are cyclone drills or any other reason on the client’s behalf of why the training cannot proceed or be completed. If, for any reason, a trainer is needed for longer than the specified dates, additional fees will apply.

For flight details and required information/tasks for the trainer, this will need to be organised at least 10 days before fly out day. Any cancellations that are made by a client for On-Site Training must be at least 10 days before the first course is scheduled. If 10 days or more is provided we will offer to move the course to a more suited date or issue a credit/refund for course fees. If notice is given in less than 10 days, the full fee will still be payable.

The term “days” is regarded as business days only

If VOC’s are completed and the client requests that the trainer leave them on-site, unless copies are sent to Australian High Risk Training via email, copies of these will not be kept.

Australian High Risk Training provide training programs, which build on individual talents and experiences, recognize and respond to the diversity of individual needs and offer choice and flexibility to cater for individual circumstances. As outlined at the beginning of this document there are certain criteria outlined in accordance with current legislation.

Where possible, Australian High Risk Training will make every effort to cater for any individual special needs in relation to our training programs and where further assistance is required, we will provide you with the appropriate resources and contact information.

Complaints should be made when a client is unsatisfied with the standard of service they have received.

• The issue or complaint should be brought to the attention of the Australian High Risk Training staff member/s involved in person immediately.
• The staff member/s and client/s involved should attempt to create a fair resolution that satisfies all parties.
• In the event an informal complaint does not produce a suitable resolution, the client may submit a formal written complaint.

Template of Complaints and Appeals Form

Formal complaints are required in writing within 7 days of the issue occurring. Australian High Risk Training takes all complaints very seriously and will endeavour to resolve any issues as soon as possible, no longer than 14 days.

• The informal complaints procedure should be used first.
• All formal complaints should be given to an administration staff member in the front office or emailed to ahrt1@live.com
• The complaint will be recorded on our Opportunity For Improvement Register and then given to the Director for Australian High Risk Training.
• An email or letter will be sent to the complainant confirming the complaint has been received.
• If the participant was booked into the course by an employer, the employer will be notified of the complaint.
• The Director, staff member/s, and client/s involved may meet to discuss the issue and possible resolutions.
• The Director will make the final decision to the resolution of the issue and communicate the decision to all parties involved in writing.
• The action and resolution will be recorded on our Opportunity For Improvement Register for future reference.
• If the client is still not satisfied, they may make a formal complaint to the Department of Commerce Consumer Protection division.

All students have the right to appeal decisions made by Australian High Risk Training where reasonable grounds can be established. The areas in which a student may appeals a decision made by Australian High Risk Training may include:

• Assessments conducted
• Suspension or cancellation decisions made in relation to a students enrolment
• Any other conclusion/decision made by Australian High Risk Training arising from a formal complaint

• If a student wishes to appeal a decision or outcome of a formal complaint they are required to complete a Complaints and Appeals Form. It is to include a summary of the grounds the appeal is based upon and explain the reason the student feels the decision is unfair. Any supporting documentation should also be attached and submitted within 7 days of the grounds of their appeal.
• The form is to be given to the office administration staff at Australian High Risk Training or emailed to ahrt1@live.com
• The appeal will be recorded on our Opportunity For Improvements Register and then given to the Director of Australian High Risk Training.
• The student shall be notified in writing of the outcome with reasons for the decisions and the Opportunity For Improvement Register updated.
• If the student is still not satisfied, they may make a formal complaint to the Department of Commerce Consumer Protection division.

• If a student wishes to appeal an assessment decision they are required to notify their assessor in the first instance. Where appropriate the assessor may decide to re-assess the student or request an alternative assessor to complete a re-assessment to ensure a fair and equitable decision is gained.
• If the student is dissatisfied with the outcome, they may lodge an appeal by submitting a completed Complaints and Appeals Form to the administration staff at Australian High Risk Training or emailing ahrt1@live.com Any supporting documentation should also be attached and submitted within 7 days of the grounds of their appeal.
• The appeal will be recorded in the Opportunity For Improvement Register and given to the Director of Australian High Risk Training.
• The Director shall seek details from the assessor/s involved and any other relevant parties. A decision shall be made regarding the appeal either indicating the assessment decision stands or details of a possible reassessment by the Senior Trainer/Director.
• The student will be notified in writing of the outcome with reasons for the decision and the Opportunity For Improvement Register updated.
• If the student is still not satisfied, they may make a formal complaint to the Department of Commerce Consumer Protection division.

• If a student wishes to appeal a decision relating to suspension or cancellation of their enrolment they are required to lodge a complete Complaints and Appeals Form to the administration staff at Australian High Risk Training or email  ahrt1@live.com The appeal should outline in detail why they believe the decision should be reviewed and attach any supporting documentation. The appeal is to be submitted within 7 days of the grounds of their appeal.
• The appeal will be recorded in the Opportunity For Improvement Register and given to the Director of Australian High Risk Training.
• The Director will seek details of the suspension/cancellation and make a decision regarding the appeal.
• The student shall be notified in writing of the outcome with reasons for the decisions and the Opportunity For Improvement Register updated.
• If the student is still not satisfied, they may make a formal complaint to the Department of Commerce Consumer Protection division.

Likewise in accordance with the AQTF2007, a grievance procedure is in place to allow participants/clients to resolve any grievance that may arise during training. Australian High Risk Training has an “open-door” policy where any grievance can be discussed with the training centre manager or representative.

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