Terms and Conditions
Minimum dress requirements are as follows:
No valuables are to be brought to Australian High Risk Training premises. Australian High Risk Training cannot be held responsible for the loss or theft of valuable items.
Numeracy and Literacy Skills
Under WorkSafe Standards, participants must have basic numeracy and literacy skills to achieve a High-Risk Work Licence.
Participants must also have a high standard of understanding, reading and writing English.
Help with Numeracy and Literacy skills can be found on the following websites:
Department of Training and Workforce Development (search DTWD for "numeracy" if page not found)
Centrelink (search Centrelink for "numeracy" if page not found)
At Australian High Risk Training there is a strict "no-tolerance" policy towards drugs and alcohol being consumed at or during training. This includes participants that attend training under the influence of drugs and/or alcohol. In accordance with our Drug and Alcohol Policy, we reserve the right to perform random breath testing any time participants are on site to verify the recent use of alcohol. This ensures all personnel working at our site remain safe while operating and directing heavy machinery. Any attendee abusing this policy will be removed from the training course and may result in cancellation of enrolment.
Due to the high-risk nature of our courses, it is a requirement that participants behave in a sensible and professional manner. Disrespectful or disruptive behavior during the class may result in a cancellation of enrolment. Mobile phone use during physical and practical activities is prohibited.
Fees and Charges
A minimum 50% deposit (up to a maximum of $1000.00) is required to secure a booking. The remaining balance will be due the morning of the course commencing. Fees can be paid via MasterCard, Visa, EFTPOS, EFT bank transfer or cash. This may be exempt where a company is using a purchase order and an invoice has been issued with specified payment terms.
Due to administration and stationary costs, any Statement of Attainments or card replacement requests will incur a $20.00 reissuance fee. This will only apply if a Statement of Attainment is required to be printed, laminated and posted to the recipient. Emailed copies of Statement of Attainments can be supplied at no charge.
All courses subject to Worksafe WA approval include their processing fee of $94.00 for a new licence or $70.00 for an addition to an existing licence. Temporary WorkSafe licences given upon completion will expire 60 days from issue date. You will need to have received your permanent licence from WorkSafe before the expiry date to continue conducting the High Risk Work Licence activities. If photos or identification are not provided at the time of the course this may result in the application being delayed or expiring as WorkSafe will not accept any incomplete application. If an application expires, the participant is required to re-sit the course, which will incur additional costs.
If the participant has paid fees in advance or an invoice has been issued, at least 5 days† notice from the course commencing is required to obtain a full refund/credit. If less than 5 days† notice is given the full fee will be charged unless extenuating circumstances have occurred, in which case the Director will make the decision whether to issue a refund or credit.
If participants would like to substitute the course reserved for an alternate date, 5 days† notice must be given and no fee will be incurred. If less than 5 days† notice is given to move a scheduled course date, a $50.00 administration fee will be charged. There are no fees involved to change the name of the participating attendant.
Please note refunds and schedule changes for on site training may differ to the above. Please see On-Site Training for clarification.
Australian High Risk Training will offer a full refund for fees paid in advance where a scheduled course is cancelled or rescheduled to a date that is not suitable for the participant to attend.
Where a client/student fails to attend a scheduled course, they will be liable for the full course cost and there will be no offer to change the scheduled course date unless a medical certificate is provided.
No refunds are given for participants who do not obtain a qualification after the assessment. Depending on the reasons for the participant receiving a Not Yet Competent assessment, the participant may be offered a resit for a small fee.
Refunds will be given via EFT Bank Transfer to your nominated account or via credit card details. An alternate person may be substituted at any time at no extra cost. If an alternate person is to attend, notice must be given prior to the course commencing.
† The term "days" is regarded as business days only
Australian High Risk Training is currently converting all records from paper to electronic. Once all paperwork has been converted we will no longer hold records in paper form.
Accessing Participant Records
Personal records can be accessed by contacting the office at Australian High Risk Training. We are happy to provide electronic copies of certificates free of charge and assist in obtaining any information you may require regarding the progress and outcome of your participation in a course.
Replacement of High Risk Work Licences are processed through WorkSafe WA. They can be contacted on 1300 424 091 or by emailing . Information about the replacement of lost, stolen or damaged cards can be found at WorkSafe WA. (search WorkSafe for "replace high risk licence" if page not found).
Australian High Risk Training offers on-site training to companies based outside of the Perth Metro Area. Certain requirements need to be met in accordance of WorkSafe before on-site training can occur. This includes, but is not limited to, classroom/training room, machinery, tools and other equipment etc. (to verify please call our training centre).
A day rate or cost per person will apply depending on the training to be performed. If the fee is charged per person, 8 participants will be charged for each course. The client is required to organise and pay for flights, accommodation, car hire and messing (if applicable). There will be an additional cost if flights are booked the day before training commences or the day after training is completed. An invoice will be sent at the time of booking providing your company has filled out and signed an Australian High Risk Training Credit Application. If this has not been received, we may request payment at the time of booking.
If inclement weather interrupts the course proceeding, the full fee will still apply for the training booked. This also applies if there are cyclone drills or any other reason on the client's behalf of why the training cannot proceed or be completed. If, for any reason, a trainer is needed for longer than the specified dates, additional fees will apply.
Any cancellations that are made by a client for On-Site Training must be at least 10 days† before the first course is scheduled. If 10 days† or more is provided we will offer to move the course to a more suited date or issue a credit/refund for course fees. If notice is given in less than 10 days†, the full fee will still be payable.
† The term "days" is regarded as business days only
If VOC's are completed and the client requests that the trainer leave them on-site, unless copies are sent to Australian High Risk Training via email, copies of these will not be kept.
Access and Equity
Australian High Risk Training provide training programs, which build on individual talents and experiences, recognize and respond to the diversity of individual needs and offer choice and flexibility to cater for individual circumstances. As outlined at the beginning of this document there are certain criteria outlined in accordance with current legislation.
Where possible, Australian High Risk Training will make every effort to cater for any individual special needs in relation to our training programs and where further assistance is required, we will provide you with the appropriate resources and contact information.
Complaints should be made when a client is unsatisfied with the standard of service they have received.
Informal Complaints Procedure
Formal complaints are required in writing within 7 days of the issue occurring. Australian High Risk Training takes all complaints very seriously and will endeavour to resolve any issues as soon as possible, no longer than 14 days.
Formal Complaints Procedure
All students have the right to appeal decisions made by Australian High Risk Training where reasonable grounds can be established. The areas in which a student may appeals a decision made by Australian High Risk Training may include:
General Appeals Procedure
Assessment Appeals Procedure
Appealing Suspensions or Cancellations of Student Enrolment
Likewise in accordance with the AQTF2007, a grievance procedure is in place to allow participants/clients to resolve any grievance that may arise during training. Australian High Risk Training has an "open-door" policy where any grievance can be discussed with the training centre manager or representative.
Australian High Risk Training is committed to
JR Leggo Inspection Services Pty Ltd ABN 16 134 691 071 trading as
Australian High Risk Training
A Registered Training Organisation (Provider Number: 52214) of the
Page last uploaded on Mon, 13 Feb 2017 12:07 Australia/Tasmania sec